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Frequently Asked Questions

What is the status of the resort following the hurricanes?

Click here for the latest information.

What is your payment schedule?

An initial payment of 40% is due at the time of booking. The remaining balance is due 21 days prior to the arrival date.

What forms of payment do you accept?

We accept credit cards (American Express, Discover, MasterCard, and Visa).

What taxes are applied to a reservation?

U.S. Virgin Island Combination taxes are applied to all reservations. Effective January 1, 2016, rates are subject to 12.5% Government Hotel Tax.

What is your cancellation policy?

Cancellations made more than 21 days prior to the arrival date are refunded the deposit less the resort service fee. There are no refunds made within 21 days of the arrival date.

Do you offer travel insurance?

No, but you are welcome to purchase it on your own.

What are the lobby hours as well as check-in and check-out times?

The lobby is open daily from 8:00 AM to 8:00 PM. Check-in time is 4:00 PM and check-out time is 11:00 AM. If you plan to arrive after 8:00 PM, you must notify the resort ahead of time.

Do you offer airport transportation?

No, but taxis are readily available at the airport.

Is housekeeping service provided during my stay?

No, rates include arrival and departure housekeeping.

Does the resort have wireless internet?

Free WIFI is available in the lobby and in all of the resort-managed villas.

How far is the resort to the beach?

Our small but private and secluded Sugar Beach is a few downhill steps away at end of the resort’s nature trail. Lindquist Beach and Coki Beach are both just 0.5 miles from the property.

What are the dining options both on and off the resort?

An on-site restaurant is centrally located within the resort. It is independently managed, so hours of operation may vary.

Many other restaurants are located nearby in Red Hook. Please ask our the front desk for suggestions and information on dining options.

How close is the resort to the airport?

Cyril E. King Airport (STT) is 9 miles from the resort and typically a 30-minute commute.

Are the villas non-smoking?

Yes, all of our villa interiors are non-smoking.

Are pets allowed?

No, pets are not permitted within the villas.